FAQ

Shin Ramyun Product

    1. Nutritional information can be viewed on ShinBrand product pages. See Shin Brand Product
    2. Check out the nutrition label on the product. We follow all government regulations regarding product labeling, including amount of fat in a single serving. Please also remember to check the package because product recipes change frequently and ingredients are periodically added and replaced.
    3. The U.S. Food and Drug Administration (FDA) determine serving sizes, which we are required to list on our packages. Of special note is the 1/2-cup serving size for condensed soup. This is the “as packaged” serving size, which translates to 1 cup as prepared. All of our product labels include the nutrient information for a single serving.
    1. SQF is recognized by retailers and foodservice providers around the world who require a rigorous, credible food safety management system. Using the SQF certification program helps to achieve consistent product quality and food safety at optimum cost. The SQF Program is recognized by the Global Food Safety Initiative (GFSI) and links primary production certification to food manufacturing, distribution and agent/broker management certification. Administered by the Food Marketing Institute (FMI), SQF benefits from continual retailer feedback about consumer concerns. These benefits are passed on to SQF certified suppliers, keeping them a step ahead of their competitors. SQF is the only scheme to integrate a quality component as well as food safety. Please refer to www.22000-tools.com/what-is-sqf.html for detail.
    1. We are committed to providing accurate and reliable ingredient statements upon which you can make your purchasing decisions. As ingredients in our products may change, we recommend that you check the label on our products for the most current and accurate ingredient and nutritional information. We follow all government regulation related to allergen labeling. We follow all government regulations regarding product labeling. When any of these top eight allergens is present in any quantity, it will always be listed in our product ingredient statement. We recommend that consumers evaluate each product based on its ingredient statement. To prevent possible cross-contact between products, we use an extensive and effective sanitation procedure between processing operations.
    1. We're glad you share our passion for innovation! To tell us about your idea, please visit our Ideas for Innovation website at Contact Us
    2. Proper storage plays an important role in keeping food safe, and every situation is different. Using the product by its “Best Before Date” helps ensure the best flavor, texture, and overall quality. The date indicates the product’s expected shelf life. We recommend using the product before this date to ensure the best flavor, texture, and overall quality.
    3. That varies based on the product and the storage conditions. To ensure the best flavor, texture, and overall quality, we recommend using the product before its “Best Used By Date,” printed on each container. However, if the product is not stored properly, the shelf life will be shortened. To maximize the shelf life, we recommend that you store non-refrigerated items in a cool, dry place where temperatures rarely exceed 70°
    1. Shin Ramyun has a rich heritage, and we're always glad to share our story. You can find a timeline featuring company milestones at Shinramyun About us
    2. Learn more about our products sold around the globe visit Shinramyun Around the World
    1. Check out our Where to buy
    2. If you don't see the product that you want in the Product Locator, then the product unfortunately has minimal or no distribution in the United States. We apologize for any inconvenience, and encourage you to check back again at a later date, as distribution may eventually increase.
    3. It’s easy! Just visit where to buy enter your favorite Shin brand product and your zip code. You’ll see a list of stores that have carried the product within the past 30 days. If you can't find a product in your area, please check back again, as our Locator is frequently updated. Please be aware that, due to fluctuations in sales and distribution, we cannot guarantee that the same stores will have that product available on any specific day. If you don't see it on grocery shelves, you may want to check with the store manager to determine when the product is expected to be restocked.
    4. In the Product Locator, if your zip code doesn’t generate any grocery stores, then the product unfortunately has minimal or no distribution in your area. We apologize for any inconvenience, and encourage you to check back again at a later date, as distribution may eventually increase.
    5. Although Nongshim America, Inc does not sell directly to consumers, many of our products are often available through online retailers. Please see the list below. In addition, you may be able to purchase our products in bulk from any store that normally carries our products. We suggest that you contact your local store manager for more information.
      http://www.amazon.com
      http://www.costco.com
      http://www.walmarat.com
    1. We have some great recipes for main dish, lunch and snack ideas on this site. Visit In the Kitchen
    2. Some people have found that they enjoy Shin Ramyun as a snack, much like potato chips. Since the noodles are already cooked, it is totally safe to eat this way.
    3. Simply adjust the amount of seasoning you add, perhaps putting in just half of the packet. Or, you could eliminate the seasoning packet altogether and add your own seasonings.
    1. We'd love to hear from you! If you would like to tell us about your experience with one of our products, please contact us. Follow this link Contact Us where you will find links and information to email, tweet, call or write to us.

Gift Shop Online

    1. You may check your order status in any of the following ways:
      • Log in to your Shin Ramyun account, select order history, then click on an order number.
      • Refer to your shipping confirmation email.
        If you need assistance with a recent Shin brand store order, please contact our Customer Service Team at info@shinramyun.com or call us at (909) 484-1888 (Mon - Fri 8:30am - 5:30 PST).
    2. Please contact our Customer Service Team as soon as possible at info@shinramyun.com or call us at (909) 484-1888 (Mon - Fri 8:30am - 5:30 PST). If we have already processed your order, we cannot cancel it. You can, however, return a product for a full refund according to our return policies.
    3. At Shinnoodle.com, protecting your information is a priority. We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only Shinnoodle.com is able to decode your information.

      To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts, as well.

      With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site. The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected. .
    4. Items that are not available to ship when an order is placed are on backorder and will ship at a later date. Please note that while your credit card will be authorized on the date your order is placed, you will not be charged until the item ships. We will provide you with an approximate ship date for your item(s) at the time you make your selection. Please be aware that backorder dates are approximate and subject to change. We will inform you by email if this date changes.
    5. To all our international friends, we greatly appreciate your interest in Shin Store. We regret to inform you currently we offer online shopping to customers in USA
    1. We appreciate your business and we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return it for a refund of the purchase price within 60 days of purchase. Exchanges are processed as a refund of the original purchase price, and you must place a new order for a replacement product. You may contact our Customer Service Team to assist you in placing a new order. Contact us at info@shinramyun.com or call us at (909) 484-1888 (Mon - Fri 8:30am - 5:30 PST).
    2. Fill out and include a Return Form in a package with all items you wish to return. For your convenience, a pre-paid return label was provided in your shipment. If you are re-using the package you received, please cover the old shipping label with the pre-paid return label.

      If you do not have a Return Form and cannot print a new one, please contact us at info@shinramyun.com or call us at (909) 484-1888 (Mon - Fri 8:30am - 5:30 PST).

      NONGSHIM AMERICA, INC.
      Returns Processing
      12155 Sixth Street
      Rancho Cucamonga, CA 91730
    3. Please call us at (909) 484-1888 (Mon - Fri 8:30am - 5:30 PST).
    1. Unfortunately, we do not offer this option. You will need to place separate orders if you wish to ship items to multiple addresses.
    2. Unfortunately, we do not offer this option. You will need to place separate orders if you wish to ship items using multiple shipping methods.
    3. Orders are shipped Monday through Friday, excluding legal holidays. View Shipping Option Option & Rates for more details. Shin Store makes every effort to ship your order within twenty-four (24) hours of receiving it. We utilize different shipping carriers to provide you the best possible service.
    4. Every time you place an order, you'll receive an email from us notifying you of its status. The shipment confirmation email will include a tracking number. You may also log into My Account and select order history, then click on an order number to view tracking information for that order.
    5. We offer multiple shipping methods for packages being delivered to Alaska, Hawaii and Puerto Rico. In addition, we ship to certain other United States Territories and Protectorates, including Marshall Islands, U.S. Virgin Islands, Micronesia, Guam, American Samoa, Northern Mariana Islands, and Palau. Our Shipping Options & Rates page outlines our estimated shipping times and costs for the 50 United States only. However, delivery times may vary significantly from indicated times. Some locations may require higher shipping charges, and some services such as overnight delivery may not be available in all locations
    1. Shin Store offers three levels of delivery service to most destinations:
      Order Ships Arrives+
      Standard Mon-Sun Next business day* 3-6 business days* (from shipping date)
      Two-Day Before 11:00 a.m. PT
      After 11:00 a.m. PT
      Same business day*
      Next business day*
      2 business days*
      (from shipping date)
      Next Day1 Mon-Sun Same business day*
      Next business day*
      Next business day*, afternoon
      (from shipping date)
      • Excludes weekends and holidays. If a business day is a holiday, the order will ship the next non-holiday business day.
      • Arrival time for shipments to Alaska, Hawaii, Puerto Rico, APO/FPO, and U.S. Territories/Protectorates addresses may vary. Some zip codes and other locations may not be eligible for expedited or overnight shipments. Some zip codes in the continental U.S. may also require extra time.
      • Not available to Alaska, Hawaii, Puerto Rico, APO/FPO, and U.S. Territories/Protectorates addresses. If you need overnight shipping to these locations, please call our Customer Service Team at (909) 484-1888 as soon as possible so that we may determine if we can do a special overnight shipment for you. Costs for such special services may fall outside of and may be much higher than the pricing grid outlined below.
    2. We charge flat shipping rates based on level of delivery service selected (Standard, Two-Day or Next Day). Please refer to the detailed shipping rates (subject to change without notice) listed below.
      Standard: $5.95 (free shipping for your order when the subtotal is $75 or more)
      Two-Day: $14.95
      Next Day: $24.95
      To ensure that your packages are shipped in the most efficient manner, we use several carriers to ship our products. We take into account the weight of the packages and their destination when selecting the best carrier to use. Occasionally, we may upgrade your shipment method at no additional cost to you.
    1. No, guests are welcome to shop without registering an account. All you must do is enter a form of payment during checkout. However, if you wish to start a subscription, you must create an account.
    2. Simply click the "Sign In" link at the top of any page and then click "Create an Account". You'll be directed to a registration page where you'll enter your information and choose a password.
    3. Anyone in United States who is 18 or over is welcome to create an account on Shin Store.
    4. If you've forgotten your User ID or Password, you'll need to provide your email address and answer a secret question that you provided during account registration.
    5. To update your registered account information at any time, sign in to your account with your User ID and Password. You can then access your account information, edit your address book or view your order history.
    6. Yes, to update your User ID and/or email address at any time, sign in to your account with your User ID and Password. On the next page, you can access you account information, edit your User ID and/or email address.
    7. Open the most recent email you've received from Shine Store and unsubscribe through the link in the footer. You may also log in to your Shin Store account to edit your email preferences.
    8. We’ve made some updates to make your experience better. Now you can log in with your Shinnoodle.com account to access all of Shin Ramyun services. (Previously you could only log in with your Store account.) However, because of these changes we’ve had to archive older accounts. If you no longer need access to your old information, we suggest creating a new account or signing in with your shinnoodle.com account. If you do need access to your previous Shin brand store account information, give us a call and we’ll be happy to help at (909) 484-1888 (Mon - Fri 8:30am - 5:30 PST). If you only have a Store account, Create a Shinnoodle.com account now.
    9. We’ve made some updates to make your experience better. Now you can log in with your Shinnoodle.com account to access all of Shin Ramyun services. (Previously you could only log in with your Store account.) However, because of these changes we’ve had to archive older accounts. If you no longer need access to your old information, we suggest creating a new account or signing in with your Shinnoodle.com account. If you do need access to your previous Shin Ramyun Store account information, give us a call and we’ll be happy to help at (909) 484-1888 (Mon - Fri 8:30am - 5:30 PST). If you only have a Store account, Create a Shinnoodle.com account now..
    10. We’ve made some updates to make your experience better. Now you can log in with your Shinnoodle.com account to access all of Shin brand services. (Previously you could only log in with your Store account.) However, because of these changes we’ve had to archive older accounts. If you no longer need access to your old information, we suggest creating a new account or signing in with your Shinnoodle.com account. If you do need access to your previous Shin brand store account information, give us a call and we’ll be happy to help at (909) 484-1888 (Mon - Fri 8:30am - 5:30 PST). If you only have a Store account, create a Shinnoodle.com account now..
    11. There are a number of reasons the email could be in use by another account:

      • You have multiple accounts with the same email address
      • The email on your account might be your junk email address
      • The email address on file is not accurate
      • Someone may have accidentally created an account with your email address

      What you can do:

      • If you have multiple accounts with the same email address, please enter a new email address to be used. We require one unique email address an account. If you’d like to merge your accounts call us and we’re happy to help: (909) 484-1888 (Mon - Fri 8:30am - 5:30 PST).
      • If your email on file is not accurate, please update it with your current email address.
      • If you think someone other than yourself created an account with your email address, please give us a call – we’ll be happy to help: (909) 484-1888 (Mon - Fri 8:30am - 5:30 PST).

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